WHAT CAN WE HELP YOU WITH?

RETURNS & REFUNDS


There are No Refunds / Returns / Exchanges if you receive the custom product you ordered. We are not responsible for any errors in incorrect sizing, spelling, quantity, etc. that is made by customers. We will only Refund / Return / Exchange products that we are at fault with, and are notified within 3 days of receiving your order. After this time, any damage or defects caused to product will not be our responsibility. CONTACT US as soon as possible with any defective/damaged product. It is our discretion in which we will offer a Refund / Return / or Exchange.




TURNAROUND TIME


Due to the custom nature of the job, we do not guarantee any Due Date that is requested by our customers. We do however take great responsibility and accountibility in ensuring that all requested Due Dates for orders are met. Depending on our current workload during your order, Turnaround Time will vary per order. Our typical turnaround time from payment of design to delivery of order is 3-5 weeks. Our typical turnaround time from payment of order to delivery of order is 2-3 weeks. To learn more about this process, please check out our Ordering Process Terms & Conditions.




SHIPPING


We apologize to hear that you are either not satisfied or received an incorrect/damaged product! We strive to create quality, one of a kind product for our customers. Although we do have a No Refund / No Exchange policy, we do understand that we sometimes can make mistakes as well, especially with custom orders. If we do, please email us within the first 3 days of receiving your product! After this time, we cannot replace or refund any order or product. Please understand that refunds are under our discretion and will take up to 7 business days to appear in your account.




ORDER PICKUP


Yes of course! Although it makes it much easier to be able to come into our shop and talk to us in person, we welcome you to our ohana (family)! Feel free to inquire about ordering here! We can't wait to hear from you. Please advise that any shipping/handling costs will be the responsibility of the customer, and any damage/lost packages will be the customer's responsibility with the shipping company. We do not insure any package that is lost or damaged. Mahalo for your understanding!




STORELINK


Yes, our minimum qty of an ordered product will vary depending on several things. For the details about our ordering policies, please see our Ordering Terms & Conditions.




PRICING


Our pricing varies depending on several different things. We are also flexible on pricing and have services, material upgrades, etc that will affect your custom order. To see our full terms and conditions for our ordering process, please see our Order Terms & Conditions.





MOST ASKED QUESTIONS

RETURNS & REFUNDS


There are No Refunds / Returns / Exchanges if you receive the custom product you ordered. We are not responsible for any errors in incorrect sizing, spelling, quantity, etc. that is made by customers. We will only Refund / Return / Exchange products that we are at fault with, and are notified within 3 days of receiving your order. After this time, any damage or defects caused to product will not be our responsibility. CONTACT US as soon as possible with any defective/damaged product. It is our discretion in which we will offer a Refund / Return / or Exchange.




TURNAROUND TIME


Due to the custom nature of the job, we do not guarantee any Due Date that is requested by our customers. We do however take great responsibility and accountibility in ensuring that all requested Due Dates for orders are met. Depending on our current workload during your order, Turnaround Time will vary per order. Our typical turnaround time from payment of design to delivery of order is 3-5 weeks. Our typical turnaround time from payment of order to delivery of order is 2-3 weeks. To learn more about this process, please check out our Ordering Process Terms & Conditions.




SHIPPING


We apologize to hear that you are either not satisfied or received an incorrect/damaged product! We strive to create quality, one of a kind product for our customers. Although we do have a No Refund / No Exchange policy, we do understand that we sometimes can make mistakes as well, especially with custom orders. If we do, please email us within the first 3 days of receiving your product! After this time, we cannot replace or refund any order or product. Please understand that refunds are under our discretion and will take up to 7 business days to appear in your account.




ORDER PICKUP


Yes of course! Although it makes it much easier to be able to come into our shop and talk to us in person, we welcome you to our ohana (family)! Feel free to inquire about ordering here! We can't wait to hear from you. Please advise that any shipping/handling costs will be the responsibility of the customer, and any damage/lost packages will be the customer's responsibility with the shipping company. We do not insure any package that is lost or damaged. Mahalo for your understanding!




STORELINK


Yes, our minimum qty of an ordered product will vary depending on several things. For the details about our ordering policies, please see our Ordering Terms & Conditions.




PRICING


Our pricing varies depending on several different things. We are also flexible on pricing and have services, material upgrades, etc that will affect your custom order. To see our full terms and conditions for our ordering process, please see our Order Terms & Conditions.





SUPPORT TOPICS

 
 

ORDER PROCESSES

 

1. INITIAL ORDER INQUIRY

Xtreme Imprint LLP suggests that you use our inquiry form to place an initial inquiry for all custom orders. We are not able to take every order inquiry that we receive due to the custom nature of each job, our small staff count, and limited resources available to us. Any attempt to deface our company, internally or to the public, based on our discretion to not take an order, shall not be done, and we have the freedom to respond appropriately to any public action taken.

2. DESIGN SERVICE

Our designs are to be used exclusively with Xtreme Imprint LLP. Our design turnaround time will vary based on order, complexity, and current workload and can range anywhere from 1-3 weeks from payment. Typically we try to complete a first mockup within 3-7 business days. By placing an order with Xtreme Imprint, you agree that any use of our design artwork, artwork elements of our products, graphics on our website, images on 3rd party websites and social media, on any products that result in a money transaction with a company other than Xtreme Imprint LLP or an income of any sort, will result in covering the damages incurred to Xtreme Imprint. This damage includes but is not limited to the dollar amount that is made using any of the above stated designs, artwork, elements of artwork, etc. The dollar amount to be reimbursed will be determined by Xtreme Imprint LLP.

3. PRINTING & PRODUCTION

Printing & Production done by Xtreme Imprint LLP on most custom product is manufactured 100% in Hawaii. Some product that is not possible to manufacturer on island is completed overseas. This product is more complex product including but not limited to full sport uniforms, aloha shirts, polo shirts, compression leggings, surfshorts, etc. We do this to maintain the quality of product and efficiency of service. Printing and production turnaround time is not guaranteed and can range anywhere from 2-6 weeks depending on current workload, complexity of project, and complexity / quantity of product.